Softline Group // Services // IT- and Software Asset Management // IT Asset Management and IT Service Management

IT Asset Management and IT Service Management

Internet of Things (IoT), Cloud Computing, Containers and SaaS are just a few examples of how companies need to understand IT and IT management today and in the future.

As a multi-award winning SAM and ITAM consulting company, we know the increasing and dynamic demands on ICT and the associated IT Asset and IT Service Management. Our Softline »House of ITAM®« provides the methodological structure and a complete and proven conceptual framework through which we achieve compliance, control and cost savings for your IT processes.

ITAM and ITSM with Softline

The House of ITAM® is based on the extensive practical experience and best practices of our SAM and ITAM experts and represents a further development of ISO/IEC 19770-1:2017. Along a three-part division of organisation, processes and technology, our solution portfolio offers everything you need to set up, implement and operate a holistic IT asset and service management.

1. Strategy and Organisation

(ITAM and ITSM Foundation Workshop, ITAM ISO 19770 Assessment, ITAM & ITSM Governance, ITAM & ITSM Business Model)

  • Maturity assessment
  • Roadmap development
  • Strategic planning
  • Implementation planning
  • Transformation planning SAM ► ITAM ► ITSM

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2. Technology Implementation

(ITAM & ITSM Proof of Value, Implementation & Integration, Customizing & Training, Full Managed Service & Support)

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3. Process Implementation

(ITAM & ITSM Process Design, IT Portfolio Management, IT Lifecycle Management, Full Managed Service & Operation)

  • Implementation of real business processes

  • Automation or outsourcing of IT operational processes

  • Focus on value-adding IT processes

  • Continuous transparency about IT resources, IT costs and IT efficiency

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