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IT Asset Management and IT Service Management

Internet of Things (IoT), Cloud Computing, Containers and SaaS are just a few examples of how companies need to understand IT and IT management today and in the future.

As a multi-award winning SAM and ITAM consulting company, we know the increasing and dynamic demands on ICT and the associated IT Asset and IT Service Management. Our Softline »House of ITAM®« provides the methodological structure and a complete and proven conceptual framework through which we achieve compliance, control and cost savings for your IT processes.

ITAM and ITSM with Softline

The House of ITAM® is based on the extensive practical experience and best practices of our SAM and ITAM experts and represents a further development of ISO/IEC 19770-1:2017. Along a three-part division of organisation, processes and technology, our solution portfolio offers everything you need to set up, implement and operate a holistic IT asset and service management.

1. Strategy and Organisation

(ITAM and ITSM Foundation Workshop, ITAM ISO 19770 Assessment, ITAM & ITSM Governance, ITAM & ITSM Business Model)

  • Maturity assessment
  • Roadmap development
  • Strategic planning
  • Implementation planning
  • Transformation planning SAM ► ITAM ► ITSM

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2. Technology Implementation

(ITAM & ITSM Proof of Value, Implementation & Integration, Customizing & Training, Full Managed Service & Support)

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3. Process Implementation

(ITAM & ITSM Process Design, IT Portfolio Management, IT Lifecycle Management, Full Managed Service & Operation)

  • Implementation of real business processes

  • Automation or outsourcing of IT operational processes

  • Focus on value-adding IT processes

  • Continuous transparency about IT resources, IT costs and IT efficiency

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Knowledge Base

You can find more interesting articles, tips and videos on IT asset management in our Knowledge Base. 

Here you can get answers to all questions, from strategy to publisher onboarding.

Visit the Knowledge Base