“Since Softline Group in 2018 adopted ServiceNow Software Asset Management Professional in the portfolio, many successes have been celebrated already. Getting the most value out of customers’ SAM Pro and ITOM Discovery modules has been the key differentiator in tightening the ServiceNow and Softline partnership.
Resulting to the “Specialist” partner status half 2019, to the announcement that one year later we have been rewarded with the Premier Partner status! Becoming a ServiceNow Premier partner underlines ServiceNow’s validation of our knowledge and expertise in helping our joined customers moving forward on their SAM & ITAM maturity level and together guide them in the journey to achieve Compliance, Control & Cost savings for their IT. We are looking forward further strengthen our partnership in the years to come.”, says Dennis Montanje, Managing Director Softline Solutions Northern Europe.
ServiceNow’s Premier Partner confirms the partners’ breadth and depth of ServiceNow-enabled solutions in their practices and managed services. Four key areas factor into the evaluation of breadth and depth: Capacity (the number of people certified on ServiceNow technology), competency (specialisations, measured by certifications), customer success (validated by published criteria including implementations meeting minimum customer satisfaction scores), and capability (a qualitative assessment of the partner’s digital transformation skills, industry domain expertise, and global scale).